If for any reason you are not happy with your order, then you may cancel your order within 14 days of delivery and return the items to us and we will refund the cost of the items. We do not refund personalised items, earrings, edible items, postage and packing or gift wrapping. Please see our Terms and Conditions for cancellation and refund details.
Should you have any reason to complain then please send details by email to firstname.lastname@example.org or write to address Unit 7 Kettering Close, Reading, Berkshire, RG31 7DF, UK. Please include the reason for complaint, purchase date, order number and any other relevant details. We will acknowledge receipt of your message within 3 working days of receiving and will keep you informed of progress.